Framework Services, ITIL, ISO/IEC 20000, CMMI-Services, COBIT, CGEIT, CRISC
Targeted Pain Areas:
• Business frustration with failed initiatives, rising IT costs and a perception of low business value
• Significant incidents related to IT risk, such as data loss or project failure
• Outsourcing service delivery problems, such as consistent failure to meet agreed-on service levels
• Failure to meet regulatory or contractual requirements
• IT limiting the enterprise’s innovation capabilities and business agility
• Regular audit findings about poor IT performance or reported IT quality of service problems
• Hidden and rogue IT spending
• Duplication or overlap between initiatives or wasting resources, such as premature project termination
• Insufficient IT resources, staff with inadequate skills or staff burnout/dissatisfaction
• IT-enabled changes failing to meet business needs and delivered late or over budget
• Board members, executives or senior managers who are reluctant to engage with IT, or a lack of committed and satisfied business sponsors for IT
• Complex IT operating models